Refund policy

We take pride in every Wagg & Purr box and want you to be completely happy with your order.  If there is any issue, please contact us within 7 days of delivery.Where a product is confirmed faulty or incorrect, we will offer a replacement or refund in line with the Consumer Guarantees Act (New Zealand). As our boxes contain curated and perishable/gift-style items, we are unable to accept returns for change of mind. All cases are assessed individually and resolved as quickly as possible.